Privacy Policy

1. Data controller

Château Mont-Vénérat is the controller of the data collected via chateau-montvenerat.com. For any question regarding your personal data, contact us at contact@chateau-montvenerat.com.

2. Data we collect

At checkout: first and last name, email address, shipping address, phone number. When subscribing to the newsletter: email address. While browsing: pages viewed and interactions on the site, for audience measurement purposes.

We do not collect or store any card data: payment fields are neither saved nor transmitted to our systems.

3. Why we use it

• Process and ship your order
• Contact you about an order
• Send you our news and offers, if you've consented to it
• Measure site traffic and improve it (analytics via PostHog)
• Alert our team of new orders via an internal messaging tool (Telegram)

4. Retention period

Data related to an order is kept for as long as needed to process it, then archived for the period required by our accounting obligations. Your email is kept for the newsletter until you unsubscribe.

5. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, object to, and port your personal data. You can exercise these rights at any time by writing to contact@chateau-montvenerat.com, or lodge a complaint with your national data protection authority.

6. Cookies and audience measurement

We use PostHog to understand how the site is used (page views, clicks) and to improve it, as well as the Meta (Facebook) pixel to measure the effectiveness of our advertising campaigns and show you relevant ads on Meta platforms. You can object to this audience measurement at any time by writing to us, or by configuring your browser to block cookies and local storage.